Privacy Policy
At Medyc, protecting your personal and health information is our highest priority. This policy explains how we collect, use, and safeguard your data.
Medyc System Inc.
Medyc System Inc. ("Medyc," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application, web application, and related healthcare services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
Identity Information
- Full name
- Date of birth
- Gender
- National ID numbers
- Profile picture
Contact Information
- Email address
- Phone number
- Mailing address
- Emergency contacts
Protected Health Information (PHI)
Technical & Usage Data
- Device type & model
- Operating system
- IP address
- Usage patterns
- Error logs
Payment Information
- Credit/debit card details
- Mobile money accounts
- Billing address
- Transaction history
Direct Collection
Account registration, consultations, support interactions, surveys
Automated Collection
Cookies, analytics tools, server logs, app monitoring
Third-Party Sources
Healthcare providers, labs, insurance, payment processors
Healthcare Service Delivery
- Providing telemedicine consultations
- Managing chronic care programs
- Coordinating pharmacy & medication delivery
- Scheduling appointments
- Processing prescriptions
Legal & Safety Purposes
- Complying with applicable laws
- Protecting against fraud
- Enforcing Terms of Service
- Responding to legal requests
- Quality assurance
Healthcare Providers
Physicians, specialists, pharmacists for coordinated care
Service Providers
Cloud hosting, payment processors, analytics, communication platforms
Business Partners
Partner healthcare facilities, laboratories, and pharmacies
Legal Requirements
When required by law, regulation, or governmental request
Technical Safeguards
- • End-to-end encryption (TLS/SSL)
- • AES-256 encryption at rest
- • Regular security assessments
- • Intrusion detection systems
Administrative Safeguards
- • Employee background checks
- • Role-based access controls
- • Regular privacy training
- • Incident response protocols
Physical Safeguards
- • Secure data center facilities
- • Access controls for premises
- • Environmental protections
Upon request or account deletion, we will securely delete or anonymize your data, except where retention is required by law.
Access & Portability
Request access to your personal information in a portable format
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information, subject to legal requirements
Restriction
Request restriction of processing or object to certain uses
Withdraw Consent
Withdraw consent at any time without affecting prior processing
Marketing Opt-Out
Opt out of marketing communications at any time
To exercise any of these rights: Contact us using the information provided in Section 14. We will respond within 30 days.
Essential Cookies
Required for basic functionality and security
Performance Cookies
Help us understand platform interactions
Functional Cookies
Remember your preferences and settings
Analytics Cookies
Collect aggregated usage data
Mobile Permissions
Camera
Profile photos, document scanning, video calls
Microphone
Telemedicine audio consultations
Location
Nearby pharmacies and healthcare facilities
Storage
Saving medical documents and prescriptions
Notifications
Appointment reminders, medication alerts
You may grant or revoke permissions at any time through your device settings.
- Browser Requirements: Optimized for modern browsers with JavaScript enabled.
- Session Management: Sessions expire after inactivity; please logout on shared devices.
- Embedded Content: May include content from third parties that collect their own data.
Medyc operates across multiple jurisdictions including the United States, Djibouti, Ethiopia, and Saudi Arabia. Your information may be transferred to and processed in countries other than your country of residence.
Standard contractual clauses
Adequacy decisions
Binding corporate rules
Explicit consent where required
Important Notice
Our Services are not intended for individuals under age 18, except when a parent or legal guardian enrolls a minor as a dependent beneficiary under a family subscription plan. We do not knowingly collect information directly from minors.
Data Protection Inquiries
Newark, DE 19713, USA
Customer Support
We will respond to your inquiry within 30 days or as required by applicable law.
- Material changes will be communicated via email or in-app notification
- The "Last Updated" date at the top will reflect the most recent revision
- Continued use of our Services after changes constitutes acceptance
United States
HIPAA compliance for PHI, state laws (e.g., CCPA)
Djibouti
Applicable data protection regulations
Ethiopia
Ethiopian data protection & healthcare regulations
Saudi Arabia
Personal Data Protection Law (PDPL)
Your Rights Are Protected
If you believe your privacy rights have been violated, you may contact us directly, file a complaint with your local data protection authority, or seek judicial remedy.
By using Medyc's Services, you acknowledge that you have read and understood this Privacy Policy.
© 2026 Medyc System Inc. All rights reserved.