Privacy Policy
This policy explains how Medyc collects, uses and safeguards your personal and health information.
Medyc System Inc.
Medyc System Inc. ("Medyc", "we", "us" or "our") provides mobile and web applications and related healthcare services (the "Services"). This policy describes how we collect, use, disclose and safeguard information in connection with those Services.
Please read this policy before using the Services. It explains our handling of your information; the conditions for a particular service or health programme are provided separately.
Identity Information
- Full name
- Date of birth
- Gender
- National ID numbers
- Profile picture
Contact Information
- Email address
- Phone number
- Mailing address
- Emergency contacts
Health Information
Technical & Usage Data
- Device type & model
- Operating system
- IP address
- Usage patterns
- Error logs
Payment Information
- Card details used for payment
- Mobile money accounts
- Billing address
- Transaction history
Direct Collection
Account registration, consultations, support interactions, surveys
Automated Collection
Cookies, analytics tools, server logs, app monitoring
Third-Party Sources
Healthcare providers, labs, insurance, payment processors
Healthcare Service Delivery
- Providing telemedicine consultations
- Managing chronic care programs
- Coordinating pharmacy & medication delivery
- Scheduling appointments
- Processing prescriptions
Legal & Safety Purposes
- Complying with applicable laws
- Protecting against fraud
- Administering service agreements
- Responding to legal requests
- Quality assurance
Healthcare Providers
Physicians, specialists and pharmacists involved in your care
Service Providers
Hosting, payment, analytics and communications, according to their role
Business Partners
Partner healthcare facilities, laboratories, and pharmacies
Legal Requirements
When required by applicable law, regulation or a lawful request
Technical Safeguards
- • Secure transmission
- • Safeguards relevant to the service
- • Ask about relevant measures
- • No absolute security guarantee
Administrative Safeguards
- • Access according to service role
- • Role-based access controls
- • Protection of information handled
- • Reporting privacy concerns
Physical Safeguards
- • Safeguards for hosting
- • Safeguards for premises access
- • Measures depend on the provider
On request or account closure, we delete or anonymise data unless retention is required. Applicable periods depend on the record type and legal retention requirements.
Access & Portability
Request access to your personal information in a portable format
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information, subject to legal requirements
Restriction
Request restriction of processing or object to certain uses
Withdraw Consent
Withdraw consent at any time without affecting prior processing
Marketing Opt-Out
Opt out of marketing communications at any time
To exercise any of these rights: Contact us using the details in Section 14. We aim to respond within 30 days, or within the applicable legal period.
Essential Cookies
Required for basic functionality and security
Performance Cookies
Help us understand platform interactions
Functional Cookies
Remember your preferences and settings
Analytics Cookies
Collect aggregated usage data
Mobile Permissions
Camera
Profile photos, document scanning, video calls
Microphone
Telemedicine audio consultations
Location
Nearby pharmacies and healthcare facilities
Storage
Saving medical documents and prescriptions
Notifications
Appointment reminders, medication alerts
You may grant or revoke permissions at any time through your device settings.
- Browser Requirements: Optimized for modern browsers with JavaScript enabled.
- Session Management: Sign out on shared devices and keep your account credentials private.
- Embedded Content: Third-party content may collect information under the provider’s own policy.
Medyc has a corporate office in the United States and service operations in Djibouti and Ethiopia . Your information may be transferred to and processed in countries other than your country of residence. Contact us for the relevant processing locations and safeguards.
Processing locations
Service providers involved
Applicable safeguards
Consent where required
Important Notice
Our Services are not intended for individuals under age 18, except when a parent or legal guardian enrolls a minor as a dependent beneficiary under a family subscription plan. We do not knowingly collect information directly from minors.
Data Protection Inquiries
Newark, DE 19713, USA
Customer Support
We aim to respond to your inquiry within 30 days or as required by applicable law.
- Material changes will be communicated via email or in-app notification
- The "Last Updated" date at the top will reflect the most recent revision
- Please review the updated policy when notified
United States
Requirements depend on the service and entities involved
Djibouti
Applicable rules depend on the processing involved
Ethiopia
Requirements depend on the healthcare service involved
Service providers
Ask about the requirements relevant to your service
Your Privacy Questions
If you believe your privacy rights have been affected, contact us. You may also contact the relevant data protection authority or seek a remedy where applicable.
By using Medyc's Services, you acknowledge that you have read and understood this Privacy Policy.
© 2026 Medyc System Inc. All rights reserved.