Service and booking information
A few practical details to confirm before arranging care for yourself, your family or your team.
This guide explains the booking process. Your written quote, programme documents and provider confirmation set out the conditions for the service you choose.
1. Choose the right country and service
Services differ between Djibouti and Ethiopia. Availability depends on the city, address, type of care and provider. Contact the local team or check the app to confirm the area served, appointment times, clinician availability and consultation languages before booking.
2. Confirm who will provide your care
Medyc brings together consultations, care coordination and services delivered with healthcare partners. Ask which clinician or facility will provide a proposed service and which organisation will invoice you. A referral or coordination request does not itself confirm treatment, admission or funding.
3. Check the price before confirming
Ask for the consultation or service price, currency, payment methods and any delivery, laboratory, medication or facility charges. A starting price or estimate depends on the service and eligibility. The app or team should confirm the amount and payment instructions for your booking.
4. Review a health programme in writing
Before joining a family, employer or chronic-care programme, request the written details that apply to your beneficiaries and location.
- Included services, consultation allowances and any spending caps.
- Excluded treatments, medicines, tests and other out-of-pocket charges.
- Eligibility, participating providers and areas served.
- Start date, activation requirements and any waiting periods.
- Payment frequency, renewal, cancellation and refund conditions.
5. Arranging care from abroad
A diaspora enquiry helps the team understand your family’s location and needs. It does not activate coverage or confirm that a treatment is paid for. Confirm the beneficiary’s agreement, the scope of care, the person responsible for payment and the information that can be shared with you.
6. Medical decisions and urgent needs
A consultation or symptom description may lead to an in-person examination, tests or a referral. The treating clinician determines the appropriate next step. If you need urgent medical attention, seek local emergency care; a website enquiry or chat message is not an emergency service.
7. Protect your information
For an initial enquiry, share only the details needed to arrange a callback or confirm a service. Avoid sending medical records or identity documents through the landing-page form or general email. Ask the care team how to share documents through the appropriate care channel.
Need to confirm a detail?
Email the team with the country and service you are interested in. We will help you identify the next step.